Frequently Asked Questions
Q. Are the clothes and sneakers real?
Welcome to Drip Craze! We source our products directly from the factories. Due to the low prices, we cannot offer any guarantees regarding the authenticity of all products. However, we can guarantee the quality. Most of our products are made identical to the originals, with some even produced in the same factories. Almost all items come with branded boxes or dustbags, and all products have labels. Please keep this in mind before making a purchase.
Q. Do all your products come with original packaging?
A. Yes, all our products come with original packaging and are brand new.
Q. Is this website safe?
A. Absolutely. To ensure your safety, we accept payments through the SSL-secured Stripe payment gateway.
Q. What if I don’t like your product?
A. We are confident you will love our products. However, if you don’t, we offer returns with no questions asked.
Q. Where do you ship from?
A. We ship from our partnered warehouses and factories located in the UK, Germany, Dubai, and Hong Kong.
Q. How long will it take for my items to arrive?
A. It typically takes 5-7 days for orders to arrive. Shipping times can extend to 10-14 days. Shipping times may vary based on product demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It usually takes 3-4 business days to receive a tracking number.
Q. Where can I place an order from?
A. You can place an order from any country; we ship worldwide.
Q. Is shipping really free?
A. We offer free shipping on all items.
Q. Where is your company located?
A. Our office is in the United Kingdom. We have supply warehouses in the UK, Germany, Hong Kong, and Dubai/Bahrain.
Q. Which currency will I be charged in?
A. We process all orders in USD, EUR, and GBP. While the content of the cart is displayed in several currencies, you will check out using USD, EUR, or GBP at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you do not receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to info@dripcraz.com.
Q. How can I pay?
A. When you make an order, you will get instructions to where to send the amount. Bank transfer, Paypal or Credit card.
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address, will you sell my information?
A. We do not sell our customers’ information. Emails are strictly for follow-up and to send newsletters with our promotions and discount coupons.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but this depends on your location and if you order more than one item.
Thank you for shopping with Drip Craze!